WELCOME TO BASIC DOG TRAINING

We welcome all our visitors to this web site.  We strive to bring the best products, the best values and the best customer service to this business.  Our main objective is to satisfy you, our customer.  If you are not satisfied, we are not satisfied. We want you to be comfortable in selecting a gift, knowing that if you are not satisfied with the product or our service, you can return the merchandise. 

Feel free to contact us by e-mail or phone. Our phone line 918-294-1291 is open from 9 to 4 central time (M-F) or you can E-mail us at info@YOURBASICDOGTRAINING.com .  We will respond as soon as possible.

Please aquaint yourself to our policies by scrolling down.

We always listen to our customers.  Please e-mail us info@YOURBASICDOGTRAINING.com with any suggestions, questions, or concerns that you have concerning this website. E-mail us at or use the e-mail form at the bottom of this page.

This website is owned and operated by Lumark, LLC.  We are located in Tulsa, Oklahama.  We can be contacted by e-mail, regular mail or phone. Our mailing address is 9307 S0 Memorial, Tulsa, OK  74133.  Phone number is  918-294-1291.   

SHIPPING AND PROCESSING POLICY

We only ship in the lower 48 states of the USA.  If you want shipment to an other destination, you must contact us before you order or you will incure a handling charge.  Shipping cost for each item is included in the description. In most cases our shipping and handling cost is $6.95 or more depending on the weight and size. In stock orders that are received between Monday and Friday will be shipped within 2 to 5 business days or less. We make every attempt to process our orders within the same business day. In most cases, orders are shipped within 1 to 2 days.  Orders received late Friday and during the weekend cannot be processed until the following Monday. You will be notified by e-mail when your order is processed. All of our products are shipped via ground shipping or US Postal unless you request otherwise. 

PAYMENT AND RETURN POLICY

All of our transactions are processed through PayPal. PayPal accepts all major credit cards as well as PayPal accounts. If you are not completely satisfied with your purchase, you may return the merchandise within (30) thirty days of purchase for your refund. Original packing and all contents are required when the merchandise is returned.  Defective or wrongly shipped items must also be returned in their original packaging with all contents.  E-mail us for instructions and authorization prior to returning items.  You must receive authorization to receive a full purchase price refund. Your purchase price will be refunded in full within 10 days after your return has been received..  Buyer is responsible for return shipping costs accept for defective or wrongly shipped items.  Credits for items damaged in shipping must be claimed with the carrier. Our Customer Service Department is open  9 to 4 central time, Monday thru Friday and closed on Holidays.In some cases where products are sold by a third party, you must handle all complaints through that party.

PRIVACY POLICY

Your privacy is very important to us.  We will not disclose your personal identifyable information to third parties,unless absolutely nescessary in order to complete a sales transaction between our site and the user, that involves a third party.  If and when we request private information from our users (such as credit card numbers), we use technolgy that encrypts your data so it is impossible for anyone else to read it. We will never sell or give your name, e-mail address or phone number to any company or individual. The exception is when we have an item shipped to you from a distributor or a manufacturer, we give them names, addresses and phone numbers in case there is a shipping problem.

Payment Information

We offer an exceptional secure payment process through the most secure payment processor on the internet, PAYPAL You can use a major credit card or charge your PayPal account. Using PayPal excludes the merchant from the transaction and protects the buyer from unscrupulous merchants.

Thank you for visiting our site. We have been serving our customers for over 5 years and offer personalized customer service, second to none.